Public Message Service Supervisor

Job Description

Join us as a Public Message Service Supervisor, where your leadership will guide our team in managing public messaging systems. You'll ensure that all messages meet organisational standards and address any public concerns effectively.

Responsibilities

• Lead a team in managing public messaging platforms efficiently.
• Ensure messages maintain a high standard of clarity and accuracy.
• Respond to public inquiries with professionalism and timeliness.
• Create and enforce messaging guidelines across teams.
• Collaborate with IT and marketing departments for optimal messaging tools.
• Report on team performance and public feedback to senior management.
• Conduct workshops for staff on public communication skills.
• Research and implement innovative public communication strategies.
• Enhance the organisation's visibility through effective messaging.

Requirements

Education

• High school diploma or equivalent
• Bachelor's degree in Public Relations is a plus

Experience

• Minimum 3 years of experience in managing public messaging or a similar role.

Technical Skills

• Crisis Management
• Content Management Systems

Soft Skills

• Leadership
• Networking

Advantageous

• Crisis communication experience: Experience in managing sensitive situations in public messaging.
• Bilingual abilities: Ability to communicate in more than one language is a plus.

Benefits

• Pension scheme with company contributions
• Flexible working hours to support work-life balance
• Health and wellness programs
• Employee recognition and rewards scheme

Company Culture

• Continuous Improvement: We embrace a culture of learning and improvement, always seeking ways to enhance our services.
• Employee Engagement: We strive to keep our employees engaged and involved in decision-making processes.
• Community Orientation: We are deeply committed to serving our community and enhancing public trust.