Public Safety Telecommunicators

Job Description

We are seeking dedicated Public Safety Telecommunicators to manage emergency communications for our community. The ideal candidates will possess excellent communication skills and have the ability to remain calm under pressure, playing a vital role in connecting the public with emergency services.

Responsibilities

• Field emergency calls and provide vital information while dispatching the appropriate units.
• Collaborate with law enforcement, fire, and medical teams to ensure effective communication.
• Monitor emergency incidents and dispatch resources as needed.
• Prepare reports for management on the flow and nature of communications received.
• Ensure that emergency equipment and software are functioning correctly.
• Contribute to team discussions on improving communication processes.

Requirements

Education

• High school diploma or equivalent
• Associate's or Bachelor's degree in a relevant field preferred

Experience

• Previous experience in emergency services or public safety communications is highly preferred.

Technical Skills

• Telecommunication systems
• Conflict resolution

Soft Skills

• Empathy
• Multi-tasking

Certifications

• Telecommunications Certification
• Crisis Management Training

Languages

• English: Fluent

Advantageous

• Familiarity with community organisations: Connections with local organisations to enhance resource dispatch.
• Experience with crisis negotiation: Ability to interact with individuals in crisis to de-escalate situations.

Benefits

• Generous annual leave
• Flexible working hours
• Support for professional certifications
• Employee assistance programme

Company Culture

• Inclusivity: We encourage diversity in our workforce and strive to create an inclusive environment for all employees.
• Integrity: We hold ourselves to the highest standards of professionalism and ethics.
• Collaboration: Our team collaborates across various departments to ensure effective communication and response.