Hospitality Manager

Job Description

We are seeking a dynamic Hospitality Manager to oversee operations at our Brighton hotel. In this role, you will ensure exceptional service delivery, manage staff, and enhance guest satisfaction. If you have a passion for hospitality and a proven track record in hotel management, we want to hear from you!

Responsibilities

• Oversee everyday hotel functions and ensure guest satisfaction.
• Direct, mentor, and develop the management team.
• Monitor and control operating costs and revenues.
• Implement marketing strategies to attract new guests.
• Use guest satisfaction surveys to refine services.
• Ensure all staff adhere to hotel policies and procedures.

Requirements

Education

• Bachelor's degree in Hospitality Management or related field

Experience

• 3+ years of management experience in the hospitality sector

Technical Skills

• Customer Service Management
• Budget Management

Soft Skills

• Leadership
• Communication

Certifications

• Certified Hospitality Administrator (CHA)

Languages

• English: Fluent

Advantageous

• Experience in food and beverage management: Understanding of restaurant and catering operations for enhanced guest experience.
• Familiarity with PMS systems: Proficient in property management software to streamline hotel operations.

Benefits

• Competitive salary with performance bonuses
• Health and wellness benefits
• Opportunities for professional development
• Employee discounts on stays and services

Company Culture

• Teamwork: We believe in collaboration and team spirit to create memorable experiences for our guests.
• Inclusivity: Our commitment to diversity fosters a welcoming environment for all.