Help Desk Analyst

Job Description

We are looking for a Help Desk Analyst to provide top-notch technical assistance to our internal staff. The ideal candidate will possess strong communication skills and a solid grounding in computer systems, enabling them to effectively troubleshoot and resolve issues.

Responsibilities

• Respond promptly to support requests and inquiries from internal staff.
• Diagnose and fix hardware and software issues effectively.
• Assist with the installation and configuration of IT equipment.
• Manage and create user accounts in Active Directory.
• Conduct routine maintenance and updates for IT systems.
• Ensure compliance with IT policies and procedures.
• Document and escalate complex issues to senior IT staff.

Requirements

Education

• High School Diploma or equivalent
• Additional IT certifications (e.g., CompTIA A+) are advantageous

Experience

• 1-3 years of experience in a technical support/help desk role

Technical Skills

• Windows Operating Systems
• macOS
• Help Desk Software
• Networking Concepts

Soft Skills

• Problem-solving
• Communication
• Customer Service

Certifications

• CompTIA A+
• Microsoft Certified Solutions Associate (MCSA)

Languages

• English: Fluent

Advantageous

• Knowledge of ITIL frameworks: Familiarity with IT service management best practices.
• Experience with remote support tools: Hands-on experience providing remote assistance via software tools.

Benefits

• Competitive salary and benefits package
• Ongoing training and professional development opportunities
• Friendly and collaborative work environment
• Opportunities for career growth within the company

Company Culture

• Collaboration: We foster a culture of teamwork and communication, where every employee's voice is valued.
• Continuous Learning: We support ongoing personal and professional development through training and mentorship.
• Inclusivity: We are committed to building a diverse team and creating an inclusive workplace for all.