IT Support Technician

Job Description

We are looking for an IT Support Technician to join our Cardiff team. As a key member of our IT department, you will provide technical support, troubleshoot issues, and assist with the maintenance of our IT infrastructure. The ideal candidate will demonstrate a strong understanding of systems and networks, coupled with excellent customer service skills.

Responsibilities

• Respond promptly to support requests from staff in various departments.
• Perform regular backups and recovery operations.
• Maintain the company’s IT documentation and knowledge base.
• Coordinate with external IT vendors for support and maintenance.
• Assist in setting up remote access solutions for employees.
• Evaluate and troubleshoot network connectivity issues.
• Stay updated on technology trends to recommend improvements.
• Track and report on IT support metrics for continuous improvement.

Requirements

Education

• Bachelor's degree in IT, Computer Science or related field

Experience

• 2+ years of experience in IT support roles

Technical Skills

• Windows and Mac OS
• Networking
• Help Desk Software

Soft Skills

• Customer Service
• Communication
• Problem Solving

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Modern Desktop Administrator Associate

Languages

• English: Fluent

Advantageous

• Familiarity with Linux systems: Basic knowledge of Linux and its administration.
• Experience with cloud services: Exposure to cloud-based solutions and support.

Benefits

• Comprehensive health coverage including dental and vision
• Annual training budget for courses and certifications
• Flexible working arrangements
• Employee recognition programs

Company Culture

• Innovative Mindset: Our team thrives on innovation and we support creative problem-solving.
• Work-Life Balance: We promote a healthy work-life balance for all employees.
• Open Communication: We encourage open dialogue and transparency across all levels of the organization.