Hospice Admitting Clerk

Job Description

As a Hospice Admitting Clerk, you will be the first point of contact for patients and families seeking admission to our hospice. Your role is vital in guiding individuals through the admission process while ensuring they feel supported and respected. The ideal candidate will demonstrate exceptional communication skills and a deep understanding of the emotional complexities faced by families during this time.

Responsibilities

• Oversee the admissions process, ensuring that all patient information is collected accurately.
• Liaise with care teams to coordinate admissions timely.
• Offer support to families during the admission process, addressing concerns and queries.
• Create and manage electronic patient records and files.
• Review and adhere to hospice policies and ensure quality care is provided.
• Conduct follow-ups on pending admission paperwork.

Requirements

Education

• Relevant healthcare qualification

Experience

• Experience in hospice or palliative care settings is advantageous.

Technical Skills

• Customer Relationship Management (CRM) software

Soft Skills

• Attention to detail
• Ability to work under pressure

Advantageous

• Training in customer service: Experience in providing high-quality customer service.
• Familiarity with community health resources: Knowledge of local resources that could assist patients and families.

Benefits

• Health, dental, and vision cover.
• Pension scheme with employer contributions.
• Access to employee wellness programmes.
• Opportunities for professional development and training.

Company Culture

• Inclusivity: We promote a culture of inclusivity and value diverse perspectives.
• Growth and Development: We invest in our employees’ professional growth with ongoing training.