Hotel Manager

Job Description

We are seeking a passionate Hotel Manager to oversee our operations in York. The ideal candidate will have prior experience in hotel management, a keen eye for detail, and a commitment to providing top-notch service. In this role, you will lead a dedicated team, ensuring exceptional guest satisfaction while managing the day-to-day operations.

Responsibilities

• Lead the recruitment, training, and performance management of hotel staff.
• Implement strategies for increasing occupancy rates and hotel revenue.
• Collaborate with local businesses and tourism agencies to promote the hotel.
• Analyze market trends and competitors to identify opportunities and threats.
• Oversee the management of front desk operations and guest relations.
• Coordinate staff schedules to ensure adequate coverage.
• Address any emergencies or problems that arise on the property.

Requirements

Education

• Master's degree in Business Administration is preferred

Experience

• 7+ years in a managerial role within the hospitality industry

Technical Skills

• Crisis management
• Sales and marketing

Soft Skills

• Problem-solving
• Interpersonal skills

Languages

• English: Fluent

Advantageous

• Fluency in a second language: Proficiency in another language is a plus, enhancing guest interactions.
• Experience in event management: Background in planning and executing hotel events and weddings.

Benefits

• Comprehensive health insurance packages
• Pension scheme with employer contributions
• Generous holiday entitlement
• Access to employee assistance programs

Company Culture

• Continuous Learning: We encourage ongoing education and professional growth.
• Diversity and Inclusion: We strive for a diverse workforce and inclusive workplace culture.
• Work-life Balance: We support flexible working arrangements to promote a healthy work-life balance.