Hospitality Manager

Job Description

We are seeking a dynamic Retail Manager to lead our team at Top Retail Solutions Ltd. in Coventry. The ideal candidate will have a passion for retail and experience in managing store operations, ensuring the highest standard of customer service and team performance. You will play a transformative role in creating a vibrant shopping environment that maximizes sales and elevates our brand identity.

Responsibilities

• Ensure hotel operations run smoothly, with a focus on guest satisfaction.
• Develop and manage financial budgets and forecasts.
• Oversee staff recruitment, training, and development programs.
• Monitor guest feedback and implement improvements as necessary.
• Collaborate with other department heads for operational success.
• Plan and execute marketing and promotional campaigns.
• Ensure adherence to health and safety standards.
• Create and uphold a positive work culture.
• Handle guest queries and complaints efficiently.
• Provide leadership to the hotel team, fostering a spirit of teamwork.

Requirements

Education

• Bachelor's degree in Hospitality or Business Management
• Professional certifications in hospitality are preferred

Experience

• 5+ years of management experience in the hospitality industry

Technical Skills

• Revenue Management
• Operational Management

Soft Skills

• Team Building
• Public Relations

Certifications

• Hospitality Management Certification

Languages

• English: Fluent

Advantageous

• Fluency in a second language: Preferred skills in another language for better guest interactions.
• Experience with sustainability initiatives in hospitality: Knowledge of sustainable practices in hotel management.

Benefits

• Comprehensive health insurance coverage
• Flexible working hours
• Staff meals and refreshments during shifts
• Opportunities for career progression within the company

Company Culture

• Customer Focus: Our guests are at the heart of everything we do.
• Continuous Improvement: We strive for excellence and encourage our employees to improve continuously.
• Community Engagement: We engage with local communities and contribute positively to our surroundings.