Hotel Manager

Job Description

We are seeking a passionate Hotel Manager to oversee operations at our Cardiff location. The ideal candidate will have a background in hospitality management and a knack for ensuring guest satisfaction. You will lead a team, manage budgets, and maintain high service standards.

Responsibilities

• Lead operational strategy to drive business results.
• Develop and oversee training programs for staff development.
• Manage customer service issues effectively.
• Conduct regular staff meetings to maintain communication.
• Evaluate and address hotel performance and operational needs.
• Cultivate partnerships with local businesses to enhance guest experience.
• Review guest satisfaction metrics and strategize improvements.
• Prepare regular reports for the General Manager.

Requirements

Education

• Bachelor's degree in Hospitality Management or related field
• Master's degree in Business Administration is a plus

Experience

• 5+ years of experience in a managerial role within the hospitality sector

Technical Skills

• Proficient in financial management and reporting
• Strong knowledge of customer relationship management

Soft Skills

• Strong negotiation skills
• Team building

Certifications

• Hospitality Management Certification
• Food Safety Certification

Languages

• English: Fluent

Advantageous

• Proficiency with PMS systems: Experience using Property Management Systems for operational efficiency.
• Familiarity with local tourism: Understanding of the local area to enhance guest experiences and recommendations.

Benefits

• Comprehensive health insurance
• Generous holiday allowance
• Employee discounts at all hotel locations
• Support for further education and training

Company Culture

• Diversity and Inclusion: We are committed to creating a diverse workforce where everyone's voice is valued.
• Continuous Improvement: We strive for excellence by continuously improving our processes and services.
• Community Engagement: We believe in giving back to the community and getting involved in local initiatives.