Hospitality Manager

Job Description

We are seeking a proactive Hospitality Manager to oversee operations at our esteemed hotel in Edinburgh. The ideal candidate will possess exceptional leadership skills, a passion for guest service, and the ability to handle diverse responsibilities in a fast-paced environment.

Responsibilities

• Drive guest engagement and loyalty through targeted initiatives.
• Work with marketing to promote hotel features and services.
• Conduct regular training sessions to improve service skills.
• Handle all aspects of room sales and occupancy management.
• Assist in setting and reviewing service standards and policies.
• Actively participate in budget planning and forecasting.
• Keep abreast of local events and activities to attract guests.
• Facilitate communication between departments for seamless operations.

Requirements

Education

• Degree in Business Administration or relevant field
• Postgraduate qualification is advantageous

Experience

• 7+ years of experience in hotel management or a senior role

Technical Skills

• Operational Management
• Marketing Skills

Soft Skills

• Customer Focus
• Adaptability

Certifications

• Global Hospitality Certification
• ServSafe Certification

Languages

• English: Fluent

Advantageous

• Experience in Event Planning: Proven experience in organising and coordinating events and functions.
• Familiarity with Social Media Marketing: Ability to effectively promote the hotel on social media platforms.

Benefits

• Attractive remuneration package with annual reviews
• Access to staff training and development programs
• Pension scheme with employer contributions
• Wellness programs and support

Company Culture

• Innovation: We value creative ideas and innovative solutions that improve guest experiences.
• Inclusivity: Diversity is important to us; we welcome individuals from all backgrounds.
• Passion for Hospitality: Our team’s passion for the hospitality industry drives our success.