Account Manager

Job Description

We're in search of a skilled Account Manager to strengthen our client relationships in Luton. The ideal candidate will drive client satisfaction and work across various sectors. This role necessitates a blend of strategic thinking and proactive engagement to ensure client needs are met efficiently.

Responsibilities

• Manage the end-to-end client relationship lifecycle, from onboarding to retention.
• Identify and analyse client needs to improve service delivery.
• Establish a feedback mechanism to capture insights from clients.
• Coordinate with finance to ensure timely invoicing and payments.
• Lead initiatives that enhance customer satisfaction and engagement.
• Provide insights from client interactions to inform product development.
• Stay informed about competitive offerings and market changes.

Requirements

Education

• Bachelor's degree in Marketing or related field
• Master's degree is a plus

Experience

• 5+ years of experience in a client-facing role

Technical Skills

• Project Management Software
• Data Analysis

Soft Skills

• Relationship Building
• Time Management

Languages

• English: Fluent

Advantageous

• Experience with project management tools: Experience using tools like Jira, Trello, or Asana to manage projects.
• Understanding of financial reporting: Ability to interpret financial data and reports.

Benefits

• Comprehensive benefits package
• Flexible working hours
• Performance bonuses
• Employee referral scheme

Company Culture

• Continuous Improvement: We focus on continuous improvement and provide training and development opportunities for our employees.
• Work-Life Balance: We are committed to maintaining a healthy work-life balance for our employees.
• Engaging Workplace: We strive to create an engaging and fun workplace where everyone feels valued.