First-Line Supervisor of Gambling Services Workers

Job Description

As a First-Line Supervisor of Gambling Services Workers, you will oversee the gambling floor, ensuring that all operations run smoothly and that all employees provide excellent customer service. Your role is vital in maintaining a clean, safe, and organized environment for all patrons and staff.

Responsibilities

• Lead a team of gambling services workers, ensuring efficient operations.
• Conduct regular inspections of the gaming floor to maintain cleanliness.
• Monitor staff performance and provide feedback as necessary.
• Enforce compliance with company policies and health regulations.
• Handle customer service issues swiftly and courteously.
• Assist with the setup and removal of displays and promotional materials.
• Train staff on customer service standards and operational procedures.
• Generate reports on floor activity and employee performance.
• Coordinate with other supervisors to ensure a cohesive work environment.
• Participate in daily briefings with management.

Requirements

Education

• High School Diploma or equivalent
• Experience in the gambling or hospitality industry preferred

Experience

• 1-3 years of supervisory experience preferred in a related field.

Technical Skills

• Customer Service
• Cleaning and Maintenance

Soft Skills

• Leadership
• Communication

Languages

• English: Fluent

Advantageous

• Knowledge of Health and Safety Regulations: Understanding of the legislation related to health and safety in a gambling environment.
• Experience with Cleaning Equipment: Familiarity with cleaning machines and their use in maintaining a safe environment.

Benefits

• Competitive salary with performance bonuses.
• Health, dental, and vision insurance.
• Flexible working hours.
• Opportunities for professional development.

Company Culture

• Teamwork: We foster a strong team environment where collaboration is key to our success.
• Integrity: We hold ourselves to the highest ethical standards, ensuring fairness in all operations.
• Customer Focus: Our customers are at the heart of everything we do. We strive for excellence in service.