Hotel Operations Manager

Job Description

As a Hotel Operations Manager in Bolton, you will oversee all hotel operations, ensuring exceptional service and efficient management of resources. Your leadership will inspire a team dedicated to delivering unforgettable guest experiences.

Responsibilities

• Lead the operational team to maintain service excellence.
• Coordinate with various departments to enhance guest experiences.
• Manage supplier and vendor relationships to ensure quality service.
• Analyze operational metrics to identify areas for improvement.
• Prepare reports on hotel performance and guest feedback.
• Foster a positive and inclusive workplace culture.
• Plan and execute hotel events and special promotions.
• Stay updated with industry trends and best practices.

Requirements

Education

• Bachelor's degree in Business Administration or related field

Experience

• 5+ years of experience in hospitality management

Technical Skills

• Operational Excellence
• Sales and Marketing

Soft Skills

• Critical Thinking
• Interpersonal Skills

Certifications

• Hospitality Management Certification

Languages

• English: Fluent

Advantageous

• Familiarity with Digital Marketing Strategies: Experience in leveraging digital platforms for hotel promotions.
• Proficiency in Data Analysis Tools: Ability to analyze data for operational performance improvement.

Benefits

• Generous retirement plans and contributions
• Employee discounts on hotel services and stay
• Access to mental health support and counselling
• Inclusive and collaborative working environment

Company Culture

• Diversity and Inclusion: We are dedicated to creating an inclusive workplace where everyone feels valued and respected.
• Continual Learning: We promote professional growth and encourage ongoing training and development.
• Recognition: We celebrate achievements and recognize efforts to foster a motivated workforce.