Hospitality Manager

Cardiff FULL TIME £35,000 - £50,000 / Year
(£2,916 - £4,167 / Month)

Job Description

Join our vibrant team as a Hospitality Manager in Cardiff. You will play a crucial role in overseeing hotel operations, ensuring guest satisfaction, and leading a dedicated team. Ideal candidates will possess strong leadership skills, a passion for hospitality, and a flair for creating memorable guest experiences.

Responsibilities

  • Direct hotel operations to ensure a seamless guest experience.
  • Mentor team members and instil a culture of excellence.
  • Develop and implement effective operational strategies to boost performance.
  • Address guest issues promptly to ensure satisfaction.
  • Track occupancy and revenue metrics on a regular basis.
  • Coordinate with HR for staffing and training needs.
  • Engage with community to enhance hotel reputation.
  • Plan and oversee special events and promotions.
  • Ensure the hotel adheres to brand standards and quality control.
  • Foster a customer-centred atmosphere among staff.

Requirements

Education
  • Bachelor’s degree in Hospitality Management, Business, or related discipline
  • Master's degree in Hospitality or Business is a plus
Experience
  • 5+ years of experience in the hospitality sector, preferably in management
Technical Skills
  • Operations Management
  • Sales and Marketing
Soft Skills
  • Negotiation
  • Adaptability
Certifications
  • Hospitality Management Professional (HMP)
  • Certified Hotel Administrator (CHA)
Languages
  • English: Fluent

Advantageous

  • Familiarity with hotel management software: Experience with systems used for property management and guest relations.

Benefits

  • Competitive salary with performance bonuses
  • Health and wellness benefits
  • Professional development opportunities
  • Flexible work hours
  • Discounts on hotel stays and dining

Company Culture

  • Guest-Centric Approach: We prioritise guest satisfaction, ensuring every experience is tailored to our visitors' needs.
  • Team Spirit: We foster a collaborative environment where teamwork and mutual respect are valued.
  • Continuous Improvement: Our commitment to innovation drives us to continually enhance our services and operations.
Status: Closed