Hospitality Manager

Job Description

Join our vibrant team as a Hospitality Manager in Cardiff. You will play a crucial role in overseeing hotel operations, ensuring guest satisfaction, and leading a dedicated team. Ideal candidates will possess strong leadership skills, a passion for hospitality, and a flair for creating memorable guest experiences.

Responsibilities

• Direct hotel operations to ensure a seamless guest experience.
• Mentor team members and instil a culture of excellence.
• Develop and implement effective operational strategies to boost performance.
• Address guest issues promptly to ensure satisfaction.
• Track occupancy and revenue metrics on a regular basis.
• Coordinate with HR for staffing and training needs.
• Engage with community to enhance hotel reputation.
• Plan and oversee special events and promotions.
• Ensure the hotel adheres to brand standards and quality control.
• Foster a customer-centred atmosphere among staff.

Requirements

Education

• Bachelor’s degree in Hospitality Management, Business, or related discipline
• Master's degree in Hospitality or Business is a plus

Experience

• 5+ years of experience in the hospitality sector, preferably in management

Technical Skills

• Operations Management
• Sales and Marketing

Soft Skills

• Negotiation
• Adaptability

Certifications

• Hospitality Management Professional (HMP)
• Certified Hotel Administrator (CHA)

Languages

• English: Fluent

Advantageous

• Familiarity with hotel management software: Experience with systems used for property management and guest relations.

Benefits

• Competitive salary with performance bonuses
• Health and wellness benefits
• Professional development opportunities
• Flexible work hours
• Discounts on hotel stays and dining

Company Culture

• Guest-Centric Approach: We prioritise guest satisfaction, ensuring every experience is tailored to our visitors' needs.
• Team Spirit: We foster a collaborative environment where teamwork and mutual respect are valued.
• Continuous Improvement: Our commitment to innovation drives us to continually enhance our services and operations.