E-commerce Manager

Job Description

We are seeking an experienced E-commerce Manager to spearhead our online strategy in Manchester. The successful candidate will be responsible for driving sales, managing product listings, and optimising the customer journey across our e-commerce platforms. This role requires a strong understanding of digital marketing and e-commerce trends.

Responsibilities

• Establish and execute e-commerce business plans to achieve revenue goals.
• Utilize analytics to track key performance indicators and adjust strategies accordingly.
• Coordinate with IT for website maintenance and improvements.
• Develop promotional strategies and campaigns to increase traffic.
• Engage with customers through various online channels to enhance brand loyalty.
• Lead project management for new product launches online.
• Research new tools and technologies to streamline operations.
• Mentor and train staff to ensure high levels of customer service.

Requirements

Education

• Bachelor's degree in Business Administration or similar
• Additional certifications in e-commerce or digital marketing are beneficial

Experience

• 5+ years in e-commerce or relevant field

Technical Skills

• CRM Software
• Content Management Systems

Soft Skills

• Teamwork
• Creativity

Certifications

• Facebook Blueprint Certification
• Google Analytics Individual Qualification

Languages

• English: Fluent

Advantageous

• Prior experience with marketplace platforms like Amazon or eBay: Experience in managing listings and optimising sales on major e-commerce platforms.
• Understanding of supply chain management: Knowledge of logistics and supply chain considerations in e-commerce.

Benefits

• Comprehensive employee benefits package including health and wellness programs
• Flexible working conditions
• Retirement savings plan with employer match
• Support for continued education and training

Company Culture

• Diversity and Inclusion: We embrace diversity and are committed to creating an inclusive work environment.
• Work-Life Balance: We prioritize work-life balance and are open to flexible scheduling to meet the needs of our employees.
• Customer-Centric Approach: Our focus on customer satisfaction drives everything we do, ensuring we meet and exceed client expectations.