Technical Support Specialist

Job Description

Join our committed team as a Technical Support Specialist, where you'll tackle technical challenges, guide customers through their inquiries, and ensure optimal user experience. Your expertise will be crucial in helping clients navigate our solutions effectively.

Responsibilities

• Respond promptly to customer inquiries and provide quick, effective solutions.
• Troubleshoot and resolve technical issues reported by clients.
• Maintain accurate records of customer support inquiries.
• Work closely with development teams to relay product feedback.
• Conduct training for new users and provide ongoing assistance.
• Monitor customer satisfaction and suggest improvements.
• Assist in developing support materials and FAQs.
• Participate in regular training to enhance technical skills.

Requirements

Education

• Bachelor's degree in Computer Science or related field
• Technical certifications (e.g., CompTIA A+, Microsoft Certified) are advantageous

Experience

• Minimum 2 years of experience in technical support or helpdesk role

Technical Skills

• Windows and MacOS
• Networking Concepts
• Customer Support Software

Soft Skills

• Communication Skills
• Problem-solving
• Time Management

Certifications

• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Experience with CRM systems: Proficiency in using CRM tools for better customer management.
• Knowledge of remote desktop applications: Experience with tools like TeamViewer or remote assistance software.

Benefits

• Competitive salary package
• Generous holiday allowance
• Health and wellness benefits
• Opportunities for professional development

Company Culture

• Team Collaboration: We believe in teamwork and regularly organise collaborative sessions to enhance problem-solving and creativity.
• Continuous Improvement: Our team is dedicated to continuous learning and professional growth.
• Inclusive Environment: We actively promote an inclusive workplace, welcoming diverse backgrounds and perspectives.