Lodging Manager

Job Description

We are on the lookout for a dedicated Lodging Manager to lead our charming bed and breakfast in Oxford. As the Lodging Manager, you will be responsible for managing all operational aspects of the property, ensuring guest satisfaction, and maintaining high-quality service standards.

Responsibilities

• Welcome guests and ensure a smooth check-in/check-out process.
• Provide guests with information about local attractions and services.
• Manage daily operations, including housekeeping and catering.
• Ensure health and safety regulations are met.
• Oversee inventory management and order necessary supplies.
• Maintain an excellent online reputation through social media engagement.
• Coordinate staff schedules and conduct performance reviews.
• Implement improvements to the guest experience based on feedback.
• Handle guest complaints promptly and effectively.
• Organize and oversee special events and promotions.

Requirements

Education

• A degree in Hospitality Management preferred
• Relevant administrative qualifications an asset

Experience

• Minimum 3 years of experience in hospitality management

Technical Skills

• Online Booking Platforms
• Basic Accounting Skills

Soft Skills

• Leadership
• Customer Service Orientation

Certifications

• Hospitality Management Certification (desirable)
• Advanced First Aid Certification (desirable)

Languages

• English: Fluent

Advantageous

• Event Planning Experience: Experience in planning and executing events at the lodging will be an advantage.
• Multi-Lingual: Ability to converse in additional languages is a plus.

Benefits

• Generous annual leave and sick leave.
• Comprehensive health, dental, and vision insurance.
• Opportunities for professional development.
• Supportive work environment.

Company Culture

• Inclusivity: Our team values diversity and inclusion, welcoming applicants from various backgrounds.
• Work-Life Balance: We believe in a healthy work-life balance and support flexible working arrangements.
• Local Engagement: We actively engage with the Oxford community to foster relationships and support local businesses.