Customer Support Representative

Job Description

We are seeking a Customer Support Representative to join our Glasgow team. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring satisfaction. You will be equipped with the tools and knowledge to empower our clients and deliver outstanding service.

Responsibilities

• Manage incoming customer support requests with promptness.
• Resolve customer complaints in a timely and efficient manner.
• Utilise the digital support tools and resources available.
• Meet individual and team performance targets.
• Engage in continuous learning about our products and customer service techniques.

Requirements

Education

• High school diploma
• Bachelor's degree in a relevant field is a plus

Experience

• 1-4 years in a customer service role preferred

Technical Skills

• Familiarity with help desk software
• Typing skills

Soft Skills

• Attention to detail
• Time management

Languages

• English: Fluent

Advantageous

• Bilingual proficiency: Fluency in another language can be beneficial.
• Experience with social media customer service: Ability to handle customer interactions via social platforms.

Benefits

• Annual performance bonuses
• Comprehensive health coverage
• Flexible working hours
• Training and development opportunities

Company Culture

• Continuous improvement: We are committed to ongoing training, development, and personal growth.
• Innovation at heart: We encourage new ideas and creative solutions to drive our success.