Technical Support Specialist

Job Description

Are you passionate about technology and customer service? Tech Solutions Ltd. is looking for a Technical Support Specialist to join our dynamic team in Luton. In this role, you will provide exceptional support to our clients, troubleshooting and resolving a variety of technical issues while ensuring customer satisfaction.

Responsibilities

• Assist clients with onboarding and setup of new software tools.
• Perform root cause analysis to identify recurring issues and recommend fixes.
• Provide feedback to product development teams for product improvements.
• Train new staff on support procedures and systems.
• Maintain high levels of customer satisfaction through excellent service.

Requirements

Education

• Bachelor's degree in Computer Science or equivalent
• Advanced certifications in IT support are preferred

Experience

• 2+ years of experience in a similar role in IT support

Technical Skills

• Mac OS
• Software Troubleshooting

Soft Skills

• Adaptability
• Teamwork

Certifications

• Microsoft Certified: Azure Fundamentals
• Certified IT Support Professional

Languages

• English: Fluent

Advantageous

• Experience in a Help Desk Environment: Previous experience working in a help desk role is an advantage.
• Familiarity with Virtualization Tools: Experience with tools like VMware or Hyper-V.

Benefits

• Annual professional development budget
• Pension scheme with company contributions
• Employee assistance programmes for mental health support
• Social and team-building events throughout the year

Company Culture

• Continuous Improvement: We are dedicated to fostering a culture of continuous learning and development.
• Open Communication: We encourage open communication where every voice matters.
• Innovation Driven: Innovation is key to our success, and we support new ideas and approaches.