Customer Support Specialist

Job Description

We are on the lookout for a Customer Support Specialist to join our dedicated team in Bristol. The ideal candidate will be passionate about assisting customers, resolving issues, and providing top-notch service. You will be the first point of contact for our clients, ensuring their inquiries are handled efficiently and effectively.

Responsibilities

• Engage with customers to understand their needs and provide tailored solutions.
• Handle complaints with empathy and find appropriate resolutions.
• Document all interactions in the customer management system.
• Collaborate with the team to achieve service goals.
• Identify and suggest improvements to enhance customer experience.
• Contribute to a positive team environment.

Requirements

Education

• Bachelor's degree in Business or related field is preferred

Experience

• 3+ years of experience in customer service or support

Technical Skills

• Customer Service Software
• Data Analysis

Soft Skills

• Problem-solving
• Teamwork

Languages

• English: Fluent