Transcription Manager

Job Description

We are looking for a highly skilled Transcription Manager to lead our transcription team and ensure the accurate and timely transcription of audio and video recordings. The ideal candidate will have prior experience in managing a team and a deep understanding of transcription processes.

Responsibilities

• Lead and supervise the transcription team, including recruitment, training, and performance evaluations.
• Allocate transcription tasks to team members based on expertise and workload capacity.
• Ensure adherence to transcription guidelines and quality standards.
• Monitor and evaluate the accuracy and quality of transcriptions.
• Implement and maintain efficient transcription workflows.
• Collaborate with clients to clarify their transcription requirements.
• Conduct regular team meetings to address challenges and provide feedback.
• Maintain records of transcription projects, including client details and completed transcriptions.
• Stay informed of industry advancements in transcription technology.
• Manage relationships with external transcription vendors when applicable.

Requirements

Education

• Master's degree in a related field is preferred

Experience

• 5 years in transcription management or similar role.

Technical Skills

• Transcription Software Experience
• Project Management Software

Soft Skills

• Communication Skills
• Flexibility

Certifications

• Certification in Audio-Visual Transcription

Languages

• English: Fluent

Advantageous

• Experience with Advanced Transcription Tools: Familiarity with sophisticated transcription automation tools.
• Industry Certification: Any relevant industry certification would be beneficial.

Benefits

• Performance bonuses.
• Employee wellness programs.
• Further education allowances.
• Retirement savings plan.

Company Culture

• Innovation: We encourage innovative thinking and support new ideas.
• Feedback Culture: We promote an open culture where feedback is welcomed and encouraged.
• Work-Life Balance: We prioritise a healthy work-life balance for all employees.