Online Merchants

Job Description

The Online Merchant will oversee all aspects of our e-commerce operations, working to enhance our online presence and improve customer satisfaction. You will implement various digital strategies to boost sales and safeguard our brand image.

Responsibilities

• Oversee website management, including pricing, promotions, and overall user experience.
• Develop promotional strategies to drive traffic and increase sales.
• Work with logistics to ensure timely product delivery and manage returns effectively.
• Utilise analytics tools to identify trends and areas for growth.
• Train and manage the customer service team to ensure high levels of customer satisfaction.

Requirements

Education

• Bachelor's degree in a related field is preferred

Experience

• Proven experience in an e-commerce environment is highly desirable.

Technical Skills

• Digital Marketing Tools
• HTML/CSS

Soft Skills

• Time Management
• Team Leadership

Languages

• English: Fluent

Advantageous

• Skills in data visualisation tools: Familiarity with tools like Tableau or Google Data Studio.
• Experience with email marketing platforms: Familiarity with platforms such as MailChimp or Klaviyo.

Benefits

• Comprehensive health and dental insurance.
• Generous pension contributions.
• Opportunities for professional development.
• Employee discounts on products.

Company Culture

• Continuous Improvement: We are committed to constantly improving our processes and services to enhance customer satisfaction.
• Employee Wellbeing: We prioritise our employees' wellbeing through various health and wellness initiatives.