Technical Support Specialist

Job Description

As a Technical Support Specialist in Manchester, you will engage with customers to solve technical problems efficiently. We're looking for candidates who are enthusiastic about technology and have a flair for communicating solutions effectively.

Responsibilities

• Respond to technical inquiries and provide resolutions to client issues.
• Diagnose and resolve software and system problems in a timely manner.
• Maintain records of customer interactions and actions taken.
• Assist in onboarding new clients by providing product training.
• Work alongside development teams to escalate complex issues.
• Participate in continuous improvement initiatives to enhance customer satisfaction.
• Ensure adherence to service level agreements (SLAs) while handling support requests.
• Stay updated with the latest product knowledge and technical trends.

Requirements

Education

• Associate's degree in Information Technology or related field

Experience

• 1+ years of experience in customer support or help desk role

Technical Skills

• Mac OS
• Mobile Device Support

Soft Skills

• Time Management
• Adaptability

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with VoIP systems: Familiarity with managing VoIP systems and resolving related issues.
• Knowledge of SQL: Basic understanding of SQL for database troubleshooting.

Benefits

• Competitive salary and performance bonuses
• Comprehensive health insurance coverage
• Ongoing training and development opportunities
• Supportive team environment with career advancement paths

Company Culture

• Collaborative Environment: We promote teamwork and encourage open communication among all staff.
• Continuous Learning: Our culture encourages continuous professional development and training.
• Inclusivity: We value diversity and inclusivity, welcoming applicants from all backgrounds.