Home Services Advisor

Job Description

We are seeking a knowledgeable and customer-oriented Home Services Advisor to assist customers with their inquiries and provide expert guidance on home services. You'll be vital in ensuring customer satisfaction while handling various service requests.

Responsibilities

• Manage and resolve customer service requests efficiently.
• Assist in the development of customer service scripts and FAQs to streamline processes.
• Track and follow up on customer feedback to ensure satisfaction.
• Participate in training sessions to continuously enhance service delivery.
• Generate reports on service requests and customer interactions for management.

Requirements

Education

• High school diploma or equivalent
• Additional customer service certifications

Experience

• Prior experience in a similar role is preferred.

Technical Skills

• Online appointment scheduling tools
• Live chat communication platforms

Soft Skills

• Attention to detail
• Multitasking abilities

Languages

• English: Fluent

Advantageous

• Knowledge of multiple languages: Ability to communicate with a diverse client base in different languages.
• Experience in upselling or cross-selling: Proven track record of increasing sales through effective persuasion.

Benefits

• Generous holiday allowance plus bank holidays.
• Pension scheme with company contributions.
• Opportunities for professional development and career progression.
• Team-building events and company outings.

Company Culture

• Innovation: We encourage innovative thinking and reward creativity in all our employees.
• Empowerment: We empower our employees to take charge and make decisions that benefit our customers.
• Learning Opportunities: We provide numerous training resources for personal and professional development.