Tour Guide

Job Description

As a Tour Guide at York Tours Ltd., you will be responsible for leading engaging and informative tours around York, sharing fascinating stories that bring the city's history to life. You will interact with visitors from around the globe, creating memorable experiences that showcase the rich culture and history of York.

Responsibilities

• Lead groups of tourists through York's famous landmarks and hidden gems.
• Deliver informative commentary while respecting the diverse backgrounds of visitors.
• Maintain knowledge of current events, exhibitions, and changes in local tourism.
• Collect feedback to improve future tour experiences.
• Work collaboratively with other team members to ensure an exceptional guest experience.
• Participate in ongoing training sessions to refine guiding skills.

Requirements

Education

• High school diploma or equivalent
• Degree in History, Tourism or a related field is preferred

Experience

• 2+ years of experience in tour guiding or customer service

Technical Skills

• Strong communication skills
• Public speaking

Soft Skills

• Interpersonal skills
• Adaptability

Languages

• English: Fluent
• Additional languages preferred (e.g., Spanish, French): Basic

Advantageous

• Knowledge of local history and attractions: Familiarity with York's historical sites and stories.
• First aid certification: Certification in first aid can be an asset.

Benefits

• Competitive salary with performance bonuses
• Flexible work hours
• Employee discounts on tours and experiences
• Training and development opportunities

Company Culture

• Customer Focus: We prioritize our guests' experiences and aim to exceed their expectations.
• Collaboration: We work together as a team to create a positive work environment.
• Passion for History: Our team shares a love for York's heritage and culture, and we enjoy sharing that passion with our guests.