Customer Support Representative

Job Description

As a Customer Support Representative, you will be the first point of contact for our customers. Your role will involve addressing inquiries, resolving issues, and ensuring a positive customer experience. You will utilize your communication skills to provide high-quality support, contributing to the overall satisfaction of our clients.

Responsibilities

• Resolve customer issues efficiently, maintaining a positive attitude.
• Educate customers about product features and usage.
• Assist in training new team members as required.
• Participate in customer feedback initiatives to enhance service quality.
• Support the development of customer service policies.
• Adhere to company standards and procedures at all times.

Requirements

Education

• A-levels or equivalent qualifications
• Bachelor's degree in Business or related field is preferred

Experience

• 1-3 years of experience in customer service roles

Technical Skills

• Customer Support Software
• Data Entry

Soft Skills

• Empathy
• Time Management

Languages

• English: Fluent

Advantageous

• Fluency in another language: Ability to communicate in another language is a plus.
• Background in sales or marketing: Experience in sales/marketing can enhance customer interactions.

Benefits

• Health, dental, and wellness programmes
• Pension scheme with employer contribution
• Access to mental health support
• Team-building activities and outings

Company Culture

• Inclusivity: We embrace diversity and encourage input from all team members.
• Innovation: We are always looking for new ways to improve our service.
• Respect: We treat each other and our customers with the utmost respect.