Customer Support Representative

Job Description

As a Customer Support Representative, you will be the first point of contact for customers, providing exceptional service and support. Your role will involve resolving queries efficiently and ensuring customer satisfaction.

Responsibilities

• Handle customer support requests effectively and efficiently.
• Ensure customer satisfaction through timely responses.
• Follow up with customers to ensure their issues are resolved.
• Assist in maintaining customer databases and profiles.
• Communicate effectively with other departments to ensure a seamless customer experience.

Requirements

Education

• High school diploma required
• Higher education in a relevant field is preferred

Experience

• Previous experience in a contact centre environment is advantageous

Technical Skills

• Customer relationship management (CRM) software experience
• Data entry skills

Advantageous

• Experience in technical support: Knowledge of basic technical support and troubleshooting processes.
• Familiarity with telecommunication services: Understanding of the telecom industry and service standards.

Benefits

• Competitive salary and performance bonuses
• Comprehensive health, dental, and vision insurance
• Generous holiday and leave allowances
• Opportunities for professional development and training

Company Culture

• Team Spirit: We foster a collaborative environment where teamwork is celebrated.
• Customer-Centric Approach: Our focus is always on delivering the best services for our customers.
• Growth and Development: We encourage our employees to pursue growth opportunities and develop their skills.