Travel Operations Coordinator

Job Description

As a Travel Operations Coordinator, you'll be responsible for overseeing travel logistics, ensuring a seamless coordination for our clients. You'll work closely with travel vendors, plan itineraries and resolve any issues that arise. This role is perfect for energetic individuals who thrive in a fast-paced environment and are passionate about travel.

Responsibilities

• Oversee the entire travel operation process from planning to execution.
• Work closely with clients to understand their travel needs and preferences.
• Manage relationships with suppliers and vendors to ensure quality service.
• React swiftly to any travel disruptions, providing solutions to clients.
• Conduct market research to identify new travel opportunities and trends.
• Maintain accurate records of bookings and payments.
• Deliver post-travel support, including feedback collection and follow-ups.
• Train and mentor junior staff in travel operations.
• Contribute to creating a positive and dynamic team environment.
• Prepare regular reports on travel expenditures and activities.

Requirements

Education

• Bachelor's degree in Business Administration or related field
• Hospitality or Travel Management preferred

Experience

• 5+ years of experience in travel operations or logistics

Technical Skills

• Project Management Software
• Budget Management

Soft Skills

• Communication
• Problem-Solving

Certifications

• Professional Travel Consultant Certification
• Travel Agency Management Certificate

Languages

• English: Fluent
• French: Conversational

Advantageous

• Previous experience in a managerial role: Experience managing teams in travel or hospitality settings.
• Fluent in a second language: Ability to communicate fluently in another language, enhancing client interaction.

Benefits

• Comprehensive health insurance
• Flexible working hours
• Employee discounts on travel services
• Support for further education and training

Company Culture

• Diversity: We celebrate diversity and strive to create an inclusive environment for all.
• Continuous Improvement: We focus on continuous improvement in all aspects of our operations.
• Employee Recognition: We recognise and reward contributions to foster motivation and engagement.