Hospitality Manager

Job Description

Are you an experienced hospitality professional with a passion for delivering outstanding guest experiences? Join our team in York as a Hospitality Manager. You will play a pivotal role in managing hotel operations, ensuring high standards of customer service, and leading a dedicated team.

Responsibilities

• Direct hotel operations to ensure a seamless guest experience.
• Train and support a diverse team to foster a positive workplace.
• Analyze financial statements to optimize revenue and reduce costs.
• Design and execute strategies to improve guest satisfaction.
• Maintain high standards of cleanliness and safety throughout the hotel.
• Collaborate with maintenance teams to ensure facility upkeep.
• Engage in community outreach to promote the hotel and its offerings.
• Prepare reports for management and stakeholders on key performance indicators.

Requirements

Education

• Diploma in Hospitality Management or equivalent
• Degree in Business Management is an advantage

Experience

• 3+ years of experience in hotel management

Technical Skills

• Operations Management
• Guest Services

Soft Skills

• Team Building
• Time Management

Certifications

• Hospitality Management Certification

Languages

• English: Fluent

Advantageous

• Certifications in Food Safety: Knowledge and certification in food safety regulations is a plus.
• Experience with event planning: Experience in managing hotel events and conferences.

Benefits

• Attractive salary package with bonuses
• Health, dental, and life insurance
• Employee assistance programme
• Flexible working arrangements

Company Culture

• Passion for Service: Our team shares a commitment to providing exceptional service.
• Innovation: We embrace new ideas and strategies to improve guest services.
• Community Engagement: We actively participate in community initiatives, supporting local causes.