Technical Support Specialist

Job Description

As a Technical Support Specialist, you will provide exceptional customer service and technical assistance to our clients. You will troubleshoot hardware and software issues, ensuring that our customers receive the highest level of support. You'll work closely with cross-functional teams to resolve complex technical issues and improve our support processes.

Responsibilities

• Ensure high levels of customer satisfaction through timely support.
• Participate in regular training sessions to enhance technical skills.
• Engage with customers to gather feedback about their experience.
• Identify opportunities for process improvements in support operations.
• Assist in testing new software releases and provide feedback.
• Create and manage customer tickets, ensuring follow-ups and resolutions.

Requirements

Education

• Bachelor's degree in Computer Science or related field
• Relevant technical certifications preferred

Experience

• 3+ years of experience in customer support or technical assistance

Technical Skills

• Software Troubleshooting
• Remote Desktop Support Tools (e.g., TeamViewer)

Soft Skills

• Problem-solving
• Time Management

Certifications

• Cisco Certified Network Associate (CCNA)
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with cloud technologies: Familiarity with cloud-based applications and platforms.
• Experience in a multilingual support environment: Ability to provide support in more than one language.

Benefits

• Annual performance bonus
• Comprehensive health insurance including dental and vision
• Flexible working hours
• Professional development support

Company Culture

• Inclusiveness: We strive to create an inclusive workplace where diversity is celebrated.
• Client-Centric Focus: Our team is dedicated to meeting client needs and providing exceptional service.
• Work-Life Balance: We believe in maintaining a healthy work-life balance for all our employees.