Income Maintenance Caseworker

Job Description

As an Income Maintenance Caseworker, you will play a vital role in assessing and managing income maintenance cases. Your expertise will ensure compliance with relevant regulations while providing assistance to families and individuals.

Responsibilities

• Assess income maintenance applications and make eligibility decisions.
• Maintain detailed case notes and files in compliance with confidentiality standards.
• Support clients in understanding their rights and benefits available to them.
• Conduct regular follow-ups to ensure beneficiaries comply with reporting requirements.
• Provide reports and statistical data on case management for department review.

Requirements

Education

• A relevant degree in Social Work, Public Administration, or a related field
• Professional certifications in income maintenance or related areas are desirable

Experience

• Prior experience in income maintenance or benefits administration is preferred.

Technical Skills

• Microsoft Office Suite
• Case Management Software
• Data Analysis Tools

Soft Skills

• Attention to Detail
• Communication Skills
• Interpersonal Skills
• Problem Solving
• Time Management

Languages

• English: Fluent

Advantageous

• Experience working in a government or public sector organization: Familiarity with the challenges and practices in public sector client management.
• Additional language proficiency: Ability to communicate effectively in another language can be a plus.

Benefits

• Competitive salary
• Generous holiday entitlement
• Professional development opportunities
• Pension scheme with employer contributions

Company Culture

• Community Focused: We prioritise the well-being of families and individuals in our community.
• Supportive Environment: We foster a supportive work environment that encourages growth and development.
• Professional Development: Employees are encouraged to pursue further education and training.