Resort Manager

Job Description

As the Resort Manager, you will be the driving force behind all daily operations, ensuring that our guests receive top-notch service while maintaining operational and financial targets. You will lead a diverse team, fostering a positive work environment while implementing strategies to enhance guest satisfaction.

Responsibilities

• Lead daily operations, ensuring excellent service standards across all resort departments.
• Drive staff performance and engagement through effective training and development.
• Develop and implement budget plans, monitoring expenses and revenue.
• Collaborate with department heads to streamline operations and improve guest services.
• Uphold health and safety standards and compliance for all operations.
• Evaluate guest feedback and implement improvements.
• Plan and coordinate resort events and activities for guests.
• Maintain effective communication with the team and senior management.
• Promote sustainability practices within operational procedures.
• Organize staff schedules to ensure adequate service coverage.

Requirements

Education

• Bachelor's degree in Hospitality Management or a related field

Experience

• 5+ years of managerial experience in the hospitality sector

Technical Skills

• Leadership
• Financial Acumen

Soft Skills

• Communication
• Problem-solving

Certifications

• Certification in Hotel Management (e.g. CHA, CHRM)
• Food Safety Certification

Languages

• English: Fluent
• Spanish: Conversational

Advantageous

• Experience in sustaining practices: Knowledge of implementing environmentally sustainable practices in a hospitality setting.
• Multi-department management experience: Proven track record of managing multiple departments effectively.

Benefits

• Competitive salary package
• Health and wellness benefits
• Employee discounts at partner hotels
• Opportunities for professional development

Company Culture

• Team Environment: We cultivate a collaborative atmosphere where everyone is encouraged to contribute ideas.
• Continuous Improvement: We value ongoing training and development, equipping our staff with the skills to excel.
• Diversity and Inclusion: We embrace diversity in our workforce and welcome applicants from all backgrounds.