Hotel Operations Supervisor

Job Description

As a Hotel Operations Supervisor, you will oversee the daily operations of our hotel in Bolton, ensuring an exceptional guest experience and efficient staff management. You will report directly to the Hotel Manager and play a key role in maintaining high operational standards.

Responsibilities

• Oversee front desk operations and guest check-in/check-out procedures.
• Develop and implement operational procedures and standards.
• Track and report on hotel performance metrics.
• Collaborate with housekeeping and maintenance teams for seamless operations.
• Assist in recruitment and onboarding of new staff.
• Report directly to the Hotel Manager regarding operational updates.

Requirements

Education

• Diploma in Hospitality Management or related field

Experience

• 3+ years of experience in hotel operations or a similar role

Technical Skills

• Budget Management
• Event Coordination

Soft Skills

• Problem Solving
• Teamwork

Certifications

• Hospitality Management Certification
• Food Hygiene Certificate

Languages

• English: Fluent

Advantageous

• Experience in staff training and development: Ability to train and develop hotel staff for improved performance.
• Multilingual skills: Ability to communicate in more than one language is a plus.

Benefits

• Comprehensive health, dental, and vision insurance
• Flexible working schedule
• Generous holiday entitlement
• Training and development opportunities

Company Culture

• Continuous Improvement: We strive for continuous improvement in our services and processes.
• Recognition: We acknowledge and celebrate our employees’ achievements.
• Work-Life Balance: We promote a healthy work-life balance for all our employees.