Retail Manager

Job Description

As the Retail Manager at Retail Excellence Ltd. in Manchester, you will oversee the daily operations of our store, ensuring exceptional customer service and achieving sales targets. You will lead a passionate team, develop staff capabilities, and enhance the overall shopping experience. Your strategic input will be crucial in shaping promotional activities and optimising store performance.

Responsibilities

• Direct daily activities to achieve store objectives.
• Inspire and lead a team towards high performance.
• Enhance customer engagement and relationships.
• Strategically plan marketing and promotional efforts.
• Monitor stock levels and manage the supply chain.
• Ensure compliance with all company policies.
• Analyse business reports to identify trends.
• Maintain store presentation and inventory accuracy.
• Provide ongoing training and career development.
• Resolve customer grievances effectively.
• Work closely with regional management for support.

Requirements

Education

• Degree in Retail Management or equivalent
• MBA is a plus

Experience

• 5+ years in retail management or equivalent role

Technical Skills

• Inventory Control
• Team Development

Soft Skills

• Problem-solving
• Interpersonal Skills

Languages

• English: Fluent

Advantageous

• Experience with online retail platforms: Understanding of e-commerce and online sales strategies.
• Knowledge of supply chain management: Expertise in optimizing supply chain operations for retail.

Benefits

• Generous salary package with performance bonuses.
• Comprehensive pension and discount schemes.
• Annual leave and sick pay benefits.
• Career progression and personal development opportunities.

Company Culture

• Innovation: We promote creativity and innovation in all aspects of our business.
• Inclusivity: We are dedicated to creating a diverse and inclusive workforce.
• Community Engagement: We value our community and engage in various local initiatives.